Frequently Asked Questions
Find answers to common questions about Boba BS
General Questions(About Boba BS)
Boba BS is a web application that instantly converts Malaysian bank statement PDFs into Excel and CSV files. We help you save time and effort by automating the tedious process of manual data entry.
Boba BS is designed for accountants, clerks, bookkeepers, small business owners, and anyone in Malaysia who needs to analyze their bank statements efficiently.
Boba BS is specifically designed for Malaysian bank statements, ensuring accurate data extraction even with complex formats. We also prioritize your privacy by processing your data entirely within your browser – your sensitive information never leaves your computer. Plus, our simple, affordable credit system means you only pay for what you need.
Boba BS helps you save time, reduce errors, improve data accuracy, and get organized – all at an affordable price. It's easy to use, requires no software installation, and keeps your data private.
Pricing & Credits
Boba BS uses a simple credit system. Each credit allows you to convert one page of a bank statement. We offer various credit packages to suit different needs, starting at just RM10 for 100 pages.
No, Boba BS is a pay-as-you-go service. You only buy credits when you need them.
No, your credits never expire. Use them whenever you're ready.
We accept FPX and credit card payments securely through SenangPay.
Your payment will be processed securely by SenangPay, and the merchant name will appear as Else Studio, the parent company of Boba BS.
Boba BS uses advanced algorithms for accurate conversion, but we recommend always double-checking your data. If you encounter a significant error due to a problem with our system, please contact us via WhatsApp with details and your original PDF. We'll investigate and work to resolve the issue, which may include reimbursing your credits or providing a corrected conversion. See our full Error Handling and Redress policy.
No, there are no hidden fees. You only pay for the credits you purchase.
Conversion Process
Simply drag and drop your PDF bank statement onto the designated area on the Boba BS website. The system will automatically detect your bank and begin the conversion process. Your Excel file will download automatically once it's complete.
No, currently Boba BS processes files one at a time.
Yes, the converted file is a standard Excel (XLSX) or CSV file that you can open and edit with any spreadsheet software, like Microsoft Excel, Google Sheets, or LibreOffice Calc.
The converted file will be either Excel (XLSX) or CSV format.
Yes, you can choose to download your converted data in either Excel (XLSX) or CSV format. CSV files are generally smaller and quicker to generate, and they are compatible with a wide range of spreadsheet and data analysis software. CSV is a good choice if you need to import the data into other systems or perform further processing.
Supported Banks
Maybank, CIMB, Public Bank. See the full list for details. We're constantly adding more! Can't find your bank? Help us add it by submitting a sample statement.
We're always working to expand our support for Malaysian banks. If your bank isn't listed, you can help us add it! Please submit a sample bank statement (with sensitive data redacted) through our form. This helps us develop and test the conversion process for your bank.
As soon as we gather enough samples to work with and thoroughly test the conversion process. We are actively working to expand Boba BS's support for Malaysian banks.
Data Security & Privacy
Absolutely. Your sensitive financial data never leaves your computer. Boba BS processes your bank statement data directly within your web browser. We only use the structural information (like column positions) to perform the conversion, not the actual financial details.
No, we do not store your bank statements or any of your extracted data. All processing happens locally in your browser, and the converted file is downloaded directly to your computer. Once you leave the page or close your browser, all temporary data is deleted.
Yes, your payment information is processed securely by SenangPay, a trusted and reputable payment gateway provider.
Accuracy & Reliability
Boba BS uses advanced algorithms specifically designed for Malaysian bank statements to ensure highly accurate data extraction. We strive for near-perfect results. However, we always recommend double-checking your converted data for accuracy.
Boba BS uses advanced algorithms for accurate conversion, but we recommend always double-checking your data. If you encounter a significant error due to a problem with our system, please contact us via WhatsApp with details and your original PDF. We'll investigate and work to resolve the issue, which may include reimbursing your credits or providing a corrected conversion. See our full Error Handling and Redress policy.
While Boba BS is designed for high accuracy and is used by many accounting professionals, it's always recommended to verify data for official accounting and reporting purposes. Boba BS is a powerful tool to assist with your bookkeeping, but it should not replace careful review and professional judgment.
Troubleshooting
First, double-check your original PDF bank statement to ensure the data was correct there. If the error is in the converted file, please contact us via WhatsApp with details about the issue, including the bank name, the date of the statement, and a description of the error. A screenshot of both the original PDF and the incorrect Excel data is helpful.
There are a few possible reasons: 1) File Size: Ensure your PDF file is within the allowed size limit. 2) File Type: Make sure you're uploading a valid PDF file. 3) Browser Issues: Try refreshing the page or using a different web browser (we recommend Chrome or Firefox). 4) Internet Connection: A stable internet connection is required. If you're still having trouble, please contact us via WhatsApp for assistance.
Contact us via WhatsApp with details and your original PDF. We'll investigate and work to resolve the issue.
Account Management
You can reach us via WhatsApp for any questions or support needs. You can also find answers to common questions on this FAQ page.
We're working on setting up our social media presence. Stay tuned for updates!
Supported Devices
Boba BS works on any device with a modern web browser that supports JavaScript. This includes desktops, laptops, tablets, and smartphones. We recommend using the latest versions of Chrome, Firefox, Safari, or Edge for optimal performance.
Still have questions?
We're here to help. Contact us via WhatsApp for personalized assistance.